HRECC Statistics

  • Increase
  • Normal
  • Decrease

Current Size: 80%

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) provides 24-hour emergency communications services to the citizens of the City of Harrisonburg, Rockingham County and the Towns within the County. The HRECC is staffed with 43 full-time employees and 8 part-time employees.  

 

During 2015, personnel of the HRECC handled the following:

Incoming 9-1-1 Calls - 51,344

  • Wireless 9-1-1 - 39,449 (76.8%)
  • Wireline 9-1-1 - 11,895 (23.2%)

Incoming 7 Digit Calls - 137,177

Outgoing Calls - 81,359

Total Phone Transactions - 269,880

Calls Resulting in Dispatch of Emergency Services - 116,752

Average Call Processing Time - 1 minute and 28 seconds

Personnel Actions - 65

Commendations - 60

Public Education Presentations - 25

 

During 2014, personnel of the HRECC handled the following:

Incoming 9-1-1 Calls - 49,299

Wireless 9-1-1 – 37,350

Wireline 9-1-1 – 11,949

Incoming 7-Digit Calls - 140,392

Outgoing Calls - 76,615

Total Telephone Transactions - 266,306

Calls Resulting in Dispatch of Emergency Services - 112,260

Average Call Processing Time - 95 seconds

Personnel Actions - 77

Commendations - 27

Public Education Presentations - 17

 

During 2013, personnel of the HRECC handled the following:

Incoming 9-1-1Calls - 47,318

Wireless 9-1-1 – 36,509

Wireline 9-1-1 – 10,809

Incoming 7-Digit Calls - 142,769

Outgoing Calls - 74,748

Total Telephone Transactions - 264,835

Calls Resulting in Dispatch of Emergency Services - 103,537

Average Call Processing Time - 119 seconds

Personnel Actions - 57

Public Education Presentations - 14

 

During 2012, personnel of the HRECC handled the following:

Incoming Emergency Calls - 60,042 (Includes 9-1-1 Wireline, Wireless, and 7-Digit Emergency Numbers)

Incoming Non-Emergency Calls - 139,627 (Includes all non-emergency designated lines)

Outgoing Calls - 78,649

Total Telephone Transactions - 278,318

Calls Resulting in Dispatch of Emergency Services - 102,179

Average Call Processing Time - 102 seconds

Personnel Actions - 68

Public Education Presentations - 17

 

During 2011, personnel of the HRECC handled the following:

Incoming Emergency Calls - 60,333

Incoming Non-Emergency Calls - 133,599

Outgoing Calls - 76,277

Total Telephone Transactions - 270,209

Calls Resulting in Dispatch of Emergency Services - 99,966

Average Call Processing Time - 121 seconds

Personnel Actions - 49

Public Education Presentations - 11

Contact the HRECC at 540-434-4436 for more information.


Complaint and Internal Affairs Analysis

The purpose of this report is to review and analyze all complaints against ECC employees from citizens, responders and other ECC personnel.

PDF [109KB] View the complete Complaint and Internal Affairs Analysis for 2015  

 PDF [86KB] View the complete Complaint and Internal Affairs Analysis for 2014

 PDF [71KB] View the complete Complaint and Internal Affairs Analysis for 2013

 PDF [66KB] View the complete Complaint and Internal Affairs Analysis for 2012

 PDF [701KB] View the complete Complaint and Internal Affairs Analysis for 2011