Attention City of Harrisonburg Utility Customers: If you or someone in your household has been affected by the COVID-19 pandemic, that resulted in an economic hardship, utility assistance for your water bill is available now for your past due balance.

Please submit the COVID-19 Utility Relief Program application [6] [259KB] by the December 31, 2021 deadline.

We know many of our customers have questions right now about COVID-19 and its impact on our community. So, we wanted to share this message with you from the Environmental Protection Agency: Americans can continue to use and drink water from their tap. The COVID-19 virus has not been detected in drinking-water supplies and based on current evidence, the risk to water supplies is low.

For more information, visit the EPA’s webpage about COVID-19 [7].

The Department of Public Utilities is responsible for providing water and sewer services to residences and businesses in the City of Harrisonburg and some in neighboring Rockingham County.  Currently, this department manages approximately 16,000 accounts.  This department not only provides water for drinking, bathing, cleaning, recreational use, industrial supply, and fire protection but also provides waste disposal in the form of sewer services. 

More than 50 employees work for the Department of Public Utilities to answer questions, respond to emergency situations, and provide services to both current and prospective customers.

Mission Statement:

The mission of the City of Harrisonburg, Virginia Department of Public Utilities is to provide reliable delivery of safe potable water that meets the Water Works Regulations, Virginia Administrative Code, Chapter 590, and a quantity of water that will enhance fire suppression as determined according to ISO rating.  The mission also includes the conveyance of sanitary sewer service to our citizens in accordance with Sewage Collection and Treatment Regulations, Virginia Administrative Code, Chapter 790.