Customer Accounts

The Billing Division of the Department of Public Utilities currently manages all water and sewer accounts.  The Billing Division is located at 2155 Beery Road, Harrisonburg, VA 22801 and can be reached by telephone at 540-434-6783 and by fax at 540-434-9769

Rates and Fees

[17KB] Current Water Rates Updated July 1, 2012
[18KB] Current Sewer Rates Updated July 1, 2012
[31KB] View Back of Bill Updated July 1, 2012
[124KB] 2012 Financial Perspective

Anticipate Your Bill

Customers connected to the City water and sewer lines will be billed each month for water and sewage based on their water consumption.  Each month water meters are read, bills are sent and payments are due based on the following schedule: 

Customers could be disconnected from the service if payments are not made.  Notification of delinquent status and the date the service is scheduled for disconnection will appear on the monthly billing statement. If the service is disconnected for nonpayment, the customer must pay all delinquent bills plus a reconnection charge to restore the service.  The customer should avoid making payments late in the working day.  (Consider department work loads to avoid an overnight without water.)  Please recognize that personal checks will not be accepted for the payment of delinquent accounts.

The Public Utilities Department does not want to disconnect anyone from water and sewer services. If you anticipate a problem making your payments, or have questions about your billing, please call 540-434-9959 and a customer service representative will be able to assist you. 

A billing districts overview map and individual district maps can be viewed by selected the document from the list below:

[3.1MB] District Overview Map
[1.6MB] District 1 Map
[1.6MB] District 2 Map
[1.8MB] District 3 Map
[1.8MB] District 4 Map
[1.3MB] District 5 Map
[3.0MB] District 6 Map
[1.2MB] District 7 Map
[2.1MB] District 8 Map
[478KB] District 9 Map

Payment Options

Customers may make payments using the following methods:  

• In Person
• By Automatic Bank Draft [46KB] ACH Draft
• By Mail
• By Credit Card

In Person

Payments may be made at the following locations: 

• Treasurer's Office in the Municipal Building located at 345 South Main Street, Harrisonburg, VA  22801.  Bring the payment and the return stub to the City Treasurer's office during normal business hours (8:00am to 5:00pm, Monday – Friday) to obtain a receipt.  Payments will be applied to the account the following business day.
• Department of Public Utilities located at 2155 Beery Road, Harrisonburg, VA  22801.  Bring the payment and the return stub to Public Utilities during normal business hours (8:30am to 4:30pm, Monday – Friday) to obtain a receipt.  Payments will be applied to the account the following business day.
• Drop boxes near the City Municipal Building located at 345 South Main Street, Harrisonburg, VA  22801.  One box is on the north side of the building near the handicapped parking spaces.  There is also a night deposit slot to the left of the front doors facing South Main Street.

By Mail

City of Harrisonburg
City Treasurer
P.O. Box 1007
Harrisonburg, VA 22803-1004

Credit Card Payments

Enjoy the convenience and flexibility of credit card payments for your utility bills.  In cooperation with the City of Harrisonburg Treasurer's Office, Official Payments Corporation offers individuals and businesses the opportunity to pay by telephone or directly over the Internet.

This services is safe, reliable, and in accordance with all state and federal government regulations.  In order to process your payment, Official Payments Corporation, the credit card service provider, charges a convenience fee of $4.50.

To pay my credit card, call the toll-free number 1-800-272-9829 or visit the City's online payment site.

You will be asked to enter the following information:

• Your Account Number
• Your Email Address
• You Pin Number

The system will:

• Tell you the total of your payment, including the appropriate fee.
• Obtain approval of the charge.
• Issue an on-screen confirmation number and a printable receipt.  Confirmation is emailed to users who request it.  The charge will also appear on your credit card statement showing the payment amount on one line and the convenience fee amount on a separate line.