You may submit an application for water and sewer service in person or by mail.
If you decide to come in person, the Public Utilities Department is located at 2155 Beery Road, Harrisonburg, VA 22801. You will need to provide the following information:
1. Complete application.
[52KB] Application for Adjustments
[66KB] Automatic Withdrawal Form
[798KB] Lease Agreement Form
2. Picture identification.
3. Show a copy of the front and back signature page of your lease.
5. James Madison University students may use the Utility Deposit Application Program (UDAP) contract in lieu of paying the security deposit.
If you are unable to visit our facility, you may also mail the above listed items to:
City of Harrisonburg
Department of Public Utilities
2155 Beery Road
Harrisonburg, VA 22801
Please allow sufficient time for your documents to reach our facility and give us a call at 540-434-9959 to verify that the information has been received and your work order has been scheduled.
Water and sewer services can usually be connected during business hours the day the application and deposit is made, or a day later. Water services are generally turned on during business hours. You do not have to be at home to be connected, but you are urged to have all faucets turned off to prevent possible property damage. The city service personnel may choose to leave your service off if running water is detected. This is to protect your property. However, if faucets have been left on in the house and your water service is connected, the City will not be responsible for any damages.
Utility Service Disconnection
Utility service disconnection is a simple process for our customers. We do not disconnect the service the same day you complete the form. Customers are required to select a business day in the future. In addition, we do not disconnect services on weekends or holidays.
[360KB] Utility Disconnection Form
There will be a 50% reduction on the above deposit rates when simultaneously signing up for ACH and EBills for a minimum period of 12 months.
You may submit a letter of credit instead of placing a security deposit. Letters of credit may be accepted if they include the following information:
UDAP allows full-time James Madison University (JMU) students to have water service without paying a security deposit. The UDAP contract costs $35.00 and expires on July 31 of each year. Students who need water service after July 31 of any given year, much purchase a new UDAP.
If you wish to participate in this program, please following the instructions below:
In an attempt to cut costs and “go green” the Public Utilities Billing Division is ramping up our efforts to encourage City water and sewer customers to enroll in EBills and automatic bank draft. EBills is a program where customers will no longer receive a paper bill. This allows the customer to receive same-day billing and provides Public Utilities with the opportunity to decrease postage for outgoing mail and reduce research time for return mail. Automatic Bank Draft or Automated Clearing House (ACH) [85KB] is also another program offered by the Public Utilities Billing Division. ACH payments are electronic payments made through the ACH Network where money is transferred from one account to another. Using ACH payments can help reduce errors, speed up the payment process and save resources. Because they are electronic, ACH payments reduce the amount of manually processed payments, paper, ink, postage and fuel to deliver the bills. So again, just like EBills, this program is in the midst of saving the department a considerable amount of money.
The Public Utilities Billing Division would like to encourage all employees who are City water and sewer customers to email them at firstname.lastname@example.org to start the process for signing up for these two services.
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