Check for running commodes and leaking faucets, garden hoses, etc. Then call the Public Utilities Billing Office at 540-434-9959. Explain your problem. Someone will reread your meter and listen for leaks in your line.
Public Utilities will be smoke testing the sanitary sewer system in Harrisonburg until the end of October.
No. However, you can purchase another connection, a second meter, for the exclusive purpose of water usage for lawn care, avoiding a sewer fee. There is a connection fee for this meter however.
You may submit an application for water and sewer service in person or by mail.
If you decide to come in person, the Public Utilities Department is located at 2155 Beery Road, Harrisonburg, VA 22801.
You may complete the application first online but will also need picture identification, a copy of the front and back signature page of your lease, and a letter of credit or pay the corresponding security deposit. James Madison University students may use the Utility Deposit Application Program (UDAP) contract in lieu of paying the security deposit.
A commode that continually runs is an expensive water waster. By placing household food coloring into the tank of the commode, they can determine if water is running. If you do have a problem, you must employ a plumber. All customers must pay usage and maintenance fees.
Many dripping faucets can be remedied by changing a washer. If the leak persists, call a plumber – leaks can become expensive. All usage and maintenance fees are the responsibility of the customer.
Check all of your valves, especially your main valve, and check your faucet screens. Then call the Public Utilities Billing Office at 540-434-6783 so a city service professional can determine the problem. The problem may be in the city line. You will be told if you need to have your pipes checked by a plumber. The City cannot pay for your plumber service.
Check your faucet screens and valves for possible clogging, then check with your neighbors to see if they are experiencing any similar problems. If so, call the Public Utilities Billing office at 540-434-6783 or the Operations Center at 540-434-9959 for further recommendations.
Phone, fax, address, hours, and email information for Public Utilities (Water and Sewer services).