Customer Accounts

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Current Size: 80%

The Billing Division of the Department of Public Utilities manages all water and sewer accounts. Please call if you have any questions or concerns.   

Payment Options

By Automatic Bank Draft

By Credit Card

By Mail

In Person

Billing Information

Payment Due Dates

Service Disconnection due to non-payment

PDF[1770KB] Billing District Map

PDF[205KB] Download a sample bill.

PDF[115KB] View Back of Bill

Rates and Fees

 


Payment Options

Customers may make payments using the following methods:  

  • Pay by Automatic Bank Draft

PDF[85KB] Apply for: Automatic Withdrawal (Form)

PDF[46KB] Cancel: Automatic Withdrawal (Form)

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  • Pay by Credit Card

Enjoy the convenience and flexibility of credit card payments for your utility bills.  In cooperation with the City of Harrisonburg Treasurer's Office, Official Payments Corporation offers individuals and businesses the opportunity to pay by telephone or directly over the Internet.

This service is safe, reliable, and in accordance with all state and federal government regulations.  In order to process your payment, Official Payments Corporation, the credit card service provider, charges a convenience fee of $4.50.

Call the toll-free number 1-800-272-9829

Visit the City's online payment site.

You will be asked to enter the following information: Account Number, Email Address, and Pin Number

The system will:

  • Tell you the total of your payment, including the appropriate fee.
  • Obtain approval of the charge.
  • Issue an on-screen confirmation number and a printable receipt.  Confirmation is emailed to users who request it.  The charge will also appear on your credit card statement showing the payment amount on one line and the convenience fee amount on a separate line.

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  • Pay by Mail

                    City of Harrisonburg
                    City Treasurer
                    P.O. Box 1007
                    Harrisonburg, VA 22803-1004

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  • Pay in Person

Customers may bring payment and return stub to any of these locations.  (All payments are applied to your account the following business day.)

Location Address Business Hours
Department of Public Utilities

2155 Beery Rd

Harrisonburg, VA 22801

8:30am-4:30pm 

Monday-Friday

Treasurer's Office, City Hall

409 S. Main St

Harrisonburg, VA 22801

8:00am-5:00pm 

Monday-Friday

City Hall Drop Box (south side of building near handicapped parking spaces)

409 S. Main St

Harrisonburg, VA 22801

24 Hours 

Monday-Sunday 

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Payment Due Dates

Customers connected to the City water and sewer lines will be billed each month for water and sewage based on their water consumption.  Each month water meters are read, bills are sent and payments are due based on the following schedule: 

District Account Numbers Starting With Payment Due Date
1 00, 02, 03, 04, 05, 07, 08, 09, 10, 11, 12, 13, 15, 16, 17, 18, 19, 20, 44, 45, 46, 48, 49, 50, 60, 61, 62, 63, 64 9th
2 22, 23, 24, 25, 26, 28, 29, 30, 31, 32, 38, 39, 40, 41, 42, 43, 52, 53, 54, 55, 56, 57 22nd

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Service Disconnection due to non-payment

Customers could be disconnected from the service if payments are not made.  Notification of delinquent status and the date the service is scheduled for disconnection will appear on the monthly billing statement. If the service is disconnected for nonpayment, the customer must pay all delinquent bills plus a reconnection charge to restore the service.  The customer should avoid making payments late in the working day.  (Consider department work loads to avoid an overnight without water.)  Please recognize that personal checks will not be accepted for the payment of delinquent accounts.

The Public Utilities Department does not want to disconnect anyone from water and sewer services. If you anticipate a problem making your payments, or have questions about your billing, please call 540-434-9959 and a customer service representative will be able to assist you.

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Rates and Fees

PDF[114KB] Current Water Rates *Effective July 1, 2019
PDF[111KB] Current Sewer Rates *Effective July 1, 2019

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