Frequently Asked Questions - Harrisonburg-Rockingham Emergency Communications Center

  • Increase
  • Normal
  • Decrease

Current Size: 80%

Select a question link to open the answer.

If you have a medical emergency, please call 911.  If the rescue squad need assistance getting to you they will notify the Public Works Department.

Commendations

To commend or compliment the performance an HRECC employee, notify the Operations Manager by calling 540-432-6150 or by emailing Dee Dee Sencindiver at ddsencindiver@hrecc.org.

When a commendation is received, a memorandum will be completed by the Operations Manager and forwarded through the organizational structure to the director.

Letters of commendation from citizens are posted for all employees to view and become a part of the employee's personnel file.

 

Complaints

It is the policy of the HRECC to investigate all allegations and complaints of misconduct against any member of the staff.  A complaint can be made in writing, in person, or by telephone.  Complaints can be made by emailing Dee Dee Sencindiver at ddsencindiver@hrecc.org, by calling 540-432-6150, or at the HRECC office located on the 5th Floor of the Public Safety Building at 101 N. Main St., Harrisonburg, VA 22802.

A complaint report is completed by the supervisor receiving the complaint based on the information provided.  A copy of the form is provided to the complainant unless the complainant wished to remain anonymous.

Complaints of misconduct concerning employees will be assigned to the employee's direct supervisor.

The Operations Manager will be responsible for investigation of complaints involving criminal activity, complaints against supervisory personnel, and complaints of severe infractions.  Complainants shall receive follow up notification from a member of the HRECC once the investigation of the complaint is complete.

Public Safety Building